Your Autodots subscription (Auto Basic / Grow / Advance / Plus) is billed to a card on file. This article covers the shop's billing card — for taking payment from customers, see invoices.
Adding a card
- Settings → Billing → Payment methods.
- Click Add card.
- Enter card number, expiry, CVC, billing name. The card is tokenised by Stripe — Autodots never stores the raw number.
- Tick Make default if it should replace the existing one.
Billing address
Required for tax-compliant invoices. Defaults to your shop address but you can override (different head office, etc.). Country drives the GST/VAT shown on your subscription invoice.
When you're charged
- Plan renewal — monthly or annually depending on what you picked at checkout.
- Plan upgrade mid-cycle — pro-rated. You're charged the difference for the remaining days, then the new plan price thereafter.
- Plan downgrade mid-cycle — takes effect at the next renewal. No pro-rated refund.
- Add-ons (extra staff seats, marketing credits) — billed at the time of purchase; renewals roll into the main subscription.
Failed payments: we retry up to 3 times over 7 days. If all 3 fail, the account moves to read-only — staff can still log in and view records, but new estimates / invoices are blocked until the card is fixed.
Receipts
Settings → Billing → Invoice history. Every charge has a downloadable PDF receipt with your billing address and tax breakdown.